Loop Errors While Submitting Electronic Claims

Resolving Claim Error: Loop 2420D (Supervising Provider Name) Without Loop 2310D (Rendering Provider)

If you’ve received the following error while submitting claims, don’t worry — you’re not alone, and the fix is simple.

Error Message:

Loop 2420D (Supervising Provider Name) is used. It is not expected to be used when Loop 2310D is not used. Loop 2420D is defined in the guideline at position 5000.

This error pops up when the claim includes a Supervising Provider (Loop 2420D), but does not include a Rendering Provider (Loop 2310D) — and according to claim submission guidelines, both must be present together. If one is used without the other, the claim won’t go through.

This usually happens when claims involve multiple providers and the system isn’t configured to split them correctly before submission.

Here’s a quick step-by-step guide to resolve this:

1. Revert the affected claims to draft status

   This allows you to edit the claims without duplicating submissions. Please send the claim id's to the support team to assist with this step.

   To find the Claims ID

   Go to Billing Summary, in the left navigation panel, with the Claims tab selected. The first column of the billing summary view contains all generated Claim IDs.

   

   
   

2. Delete the existing drafts

   This helps ensure a fresh start and avoids any lingering formatting issues.

3. Enable the "Split claims by rendering provider" setting for the payer(s) in question

   This ensures each provider is handled correctly and required information is included.

   To do so, please go to settings>financial settings>payers and select the payer you want to work with and click on edit, after this, scroll down to advanced settings and select the box: Split Claims by Rendering Provider.

   

   
   

4. Recreate the claims

   With the setting now enabled, regenerate the claims so they’re correctly formatted.

5. Resubmit the claims

   Once recreated, submit them again — they should now go through successfully!

If you’re not sure how to enable the "Split claims by rendering provider" option or need a hand with any of the steps, feel free to reach out to our support team. We’re always here to help make your billing process as smooth as possible.